Nordic Consulting Group has a long history of working with infrastructure projects. We work with a variety of donor organisations and international financial institutions including Sida (the Swedish International Development Cooperation Agency), EBRD (the European Bank for Reconstruction and Development) and the World Bank. We provide “soft” services within large projects with a heavy engineering focus. Our current focus for such projects is Central Asia, the Caucasus and the Balkans but we have worked in many other parts of the world in the past.
Nordic Consulting Group currently provides advisory services to a range of projects investing in water and wastewater, solid waste handling, district heating, electrification, and road building and maintenance. Services provided cover social concerns (e.g. ability-to-pay analysis, stakeholder engagement plans), communications (e.g. outreach plans targeting customers who tend to be ignored), institutional and legal matters (e.g. organisation improvements, changes required to existing laws, contracts), and financial aspects (e.g. improving current performance, analysis of investments, business modelling).
Example: Corporate Development and Stakeholder Participation Programme in Kyrgyz Republic: Tokmok Water Sub-Project (10 000 households) – Social Support and Stakeholder Participation
Nordic Consulting Group is supporting (2019 onwards) the Social Support and Stakeholder Participation Programme, part of the water supply and wastewater improvements project in Tokmok in the Kyrgyz Republic, aimed at rehabilitating connections to over 10 000 households. The City of Tokmok is paying for the investments with a loan from EBRD supplemented by donor funds. Nordic Consulting Group provides expertise to the Tokmok Water Company under the Corporate Development and Stakeholder Participation Programme in strategic communication for improved customer relations via outreach to existing and potential new customers; support in design and implementation of customer satisfaction surveys and equal access to survey studies with the aim of understanding and communicating better with customers and citizens in general.