Helpdesk Services
Thematic areas:
The Helpdesk assignments cover the following thematic areas, although these can overlap and other areas can be included:
- Health systems and health services
- Sexual and reproductive health and rights (SRHR)
- Health equity and equality
- Global health agenda, including governance architecture and emerging areas
Classification of Helpdesk services:
Helpdesk assignments can be broken down into three types:
|
Type of assignment |
Description |
Timeline |
|
Short/Simple questions |
Questions or tasks of simple character. These generally need no further information or explanation. |
Should be answered/solved in maximum 16 hours |
|
Complex questions |
Questions or tasks of complex character. These sometimes need further explanation. |
Should be answered/solved in maximum 32 hours |
|
Assignments |
Other questions or tasks requiring more effort than the above. |
Should be answered/solved in maximum 40 hours |
The Helpdesk Advisor can help you determine this based on the complexity and level of effort needed for your request.
Types of support:
Types of support that can be provided by the Helpdesk include, but are not limited to, the following:
- Contributions:
- Reviewing and analysing organisation/partner (NGOs, UN, academia, governments, donors and other actors) strategies, proposal, results framework and other programme/partner documents
- Providing technical support in developing theory of change and results framework including impacts, outcome, indicators
- Method support:
- Developing method supports such as briefs, technical notes on a specific issue within health and SRHR
- Developing dialogue support and talking points
- Analyses and mappings:
- Conducting mapping and analyses of actors, partners, contributions, platforms
- Conducting context and sector analyses
- Identifying synergies between contributions, thematic and geographical areas
- Conducting thematic and geographical portfolio analyses
- Providing data analyses (quantitative and qualitative) on health, including health equity, gender equality and human rights as it relates to health
- Providing input on Sida’s country plans, strategy and policy processes
- Analysing academic studies, evidence reports, etc.
- Providing the latest knowledge/studies on innovation, digital health, private sector and AI related to health
- Others:
- Providing training, presentations, workshops, seminars, etc.
- Reviewing projects, strategies and proposals, including results- and M&E frameworks
- Advising on the use of indicators for monitoring and follow-up of projects, programmes and policy goal formulations
- Capacity development, including training such as short courses, development of training material, organising seminars and others
- Conducting thematic/sector studies, feasibility studies, project preparation, technical support, mid-term reviews of projects/programmes, etc.
Tasks can be carried out as desk studies or as field assignments, depending on the requested service. Helpdesk assignments, in addition to English, can be carried out in multiple languages, including French, Spanish, Arabic, Russian, Swedish and more.